Who Does the Repair and How We're Paid
The arrangement behind the phone number, from the person who picks up to the company that does the repair.
Effective November 10, 2026
Who we are
Silver Spring Appliance Fix is a marketing company. It is not an appliance repair contractor. We run this website and the phone number on it, take calls from people with a broken refrigerator, washer, dryer, dishwasher, range or disposal, and set up a visit at their address in Montgomery, Prince George’s or Howard County.
Who does the work
The diagnosis and the repair are done by independent appliance repair companies that work in these counties. Their techs come to your home, set the written price, supply the parts and stand behind their own work. Any warranty on a repair comes from the company that did it, not from Silver Spring Appliance Fix.
When the site says “the tech” or “an appliance tech”, it means the person sent by that repair company.
How we are paid
Repair companies pay Silver Spring Appliance Fix for the calls we send them. You pay the repair company for the repair you approve, and nothing to us. The price of your repair is set by the repair company and written down before the work begins.
What we check and what we don’t
We don’t inspect repairs, supervise the techs or test the parts they fit. The repair company is responsible for its work, its pricing and any registration or certification its work requires. If you want to see a company’s registration or a tech’s refrigerant certification, ask for it at the visit.
Licensing and registration for appliance repair in Maryland
Appliance repair falls under a few separate rules here, depending on the appliance and the job.
State HVACR law and plug-in appliances
Maryland’s heating, ventilation, air-conditioning and refrigeration law (Business Regulation Article, Title 9A) covers refrigeration work in general, but section 9A-103(5) excludes the installation, maintenance, repair and replacement of self-contained appliances that need no more than 225 volts or 25 amperes. A self-contained appliance, under section 9A-101(t), has its parts in a single chassis, a factory cord that plugs in, no outside fuel source and no connection to a duct system. Most plug-in household refrigerators, freezers and ice makers fit that description. Built-in units that are hardwired or draw more current may not. Read the text of section 9A-103 or contact the Maryland HVACR Board for edge cases.
Home improvement hookups
Under Business Regulation section 8-101(g), connecting, installing or replacing a dishwasher, a disposal or a refrigerator with an ice maker to existing exposed household plumbing counts as home improvement work, which needs a Maryland Home Improvement Commission license. Work that alters the plumbing lines is plumbing instead. Repairing an appliance where it stands isn’t on that list. The text of section 8-101 sets out both.
Montgomery County registration
Montgomery County’s Office of Consumer Protection registers appliance installation and repair firms under County Code Chapter 38A. The OCP licensing page explains the requirement.
Refrigerant work
Federal rules under Section 608 of the Clean Air Act require techs who service or repair equipment that could release refrigerant to hold EPA certification. Household refrigerators and freezers hold five pounds of refrigerant or less, which makes them small appliances, and Type I certification covers them. The EPA’s Section 608 page lists the certification types.
Information on this site
Error code meanings, warranty terms, lifespans and cost figures come from manufacturer support pages, Consumer Reports, the Bureau of Labor Statistics and other published sources, and can differ from one model or job to the next. The written price from the repair company is the only price that applies to your repair.
Brand names such as Sub-Zero, Wolf, Thermador, Viking, Samsung, LG, Whirlpool, GE and Bosch belong to their owners. Naming them describes the appliances we take calls about. No manufacturer endorses or works with this site.
This site uses no stock photos and no photographs presented as real techs, vehicles or jobs.
Questions
Write to hello@silverspringappliancefix.com. The terms of use and privacy policy cover the rest of how this site works.