How This Site Handles Your Information
What gets collected when you browse, send the form or phone us, who sees it, and how to have it deleted.
Effective November 10, 2026
Who this policy covers
This policy covers silverspringappliancefix.com and the phone number shown on it, both run by Silver Spring Appliance Fix. It explains what we collect, why, and what you can ask us to do with it.
What we collect
When you phone
Calls to the number on this site run through a call-tracking service. It records the number you call from, the time and length of the call and which page you called from. Calls may be recorded so we can check call quality and settle disputes; you'll hear a notice at the start of the call if yours is.
To set up a repair visit we pass your name, phone number, address, the appliance and the problem to the independent repair company handling the job. That's the only reason we share it.
When you use the contact form
The form asks for your name, phone number, ZIP code, the appliance and a short description. Email is optional. We use it to call you back about the repair and pass the job details to the repair company in the same way as a phone call.
When you browse
Our host keeps standard server logs (IP address, browser type, pages requested, time) for security and troubleshooting. If you accept analytics cookies, Google Analytics also records which pages you view and whether you tap the phone number.
Cookies and browser storage
Necessary storage: one item in your browser's local storage remembers your cookie choice, so the banner doesn't come back on every page. It holds no personal details.
Analytics cookies, only with your OK: if you choose "Accept analytics", Google Analytics sets cookies (named _ga and _ga_*) that count visits and phone taps. They last up to two years. If you choose "Necessary only", no analytics script loads.
You can change your choice at any time with the "Cookie settings" link in the footer, or clear this site's data in your browser.
Who we share it with
- The independent appliance repair company that takes your job.
- Service providers that run the site and phone line: web hosting, call tracking and, if you accept, Google Analytics.
- Authorities, if the law requires it.
We don't sell your information and don't use it for advertising lists.
How long we keep it
Call and form records are kept up to 24 months, then deleted, unless a dispute or the law requires longer.
Your choices
Email hello@silverspringappliancefix.com to ask what we hold about you, to correct it or to have it deleted. Maryland residents have rights under the Maryland Online Data Privacy Act, and we'll answer any request within 45 days.
Children
The site is for adults arranging home repairs. We don't knowingly collect information from anyone under 13.
Changes
If this policy changes, the new version goes on this page with a new effective date.